Indice Stampa 21-04-14 Corso Base </div> </div> </div> </div> </div> </section> </div> </div><div id="eckb-article-content-footer"> <div class="epkb-article-navigation-container "> <div class="epkb-article-navigation__previous"> <a href="https://portale.cafaicsrl.com/knowledge-guide/21-04-14-corso-base/" rel="prev"> <span class="epkb-article-navigation__label"> <span class="epkb-article-navigation__label__previous__icon epkbfa epkbfa-caret-left"></span> Precedente </span> <span title="21-04-13 Corso Base" class="epkb-article-navigation-article__title"> <span class="epkb-article-navigation__previous__icon epkbfa ep_font_icon_document"></span> 21-04-13 Corso Base </span> </a> </div> </div> </div> </article><!-- /#eckb-article-content --> <div id="eckb-article-right-sidebar"></div> </div><!-- /#eckb-article-body --> <div id="eckb-article-footer"></div> </div><!-- /#eckb-article-page-container --> <style id="eckb-article-print-styles">@media print{@page{margin:10px 10px 10px 10px!important;}}</style> <style id="eckb-article-styles" type="text/css">@media only screen and (min-width:768px){#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-1,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-2,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-3,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-4,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-5{flex-direction:row;}}#eckb-article-content-header-row-1{margin-bottom:8px;}#eckb-article-content-header-row-1 .eckb-article-content-header-row-left-group,#eckb-article-content-header-row-1 .eckb-article-content-header-row-right-group{align-items:center;}.eckb-article-content-toolbar-button-container{background-color:#ffffff;padding:10px 10px 10px 10px;margin:0px 0px 0px 0px;border-radius:0px;border-width:0px;border-color:#ffffff;border-style:solid;}.eckb-article-content-toolbar-button-container .eckb-toolbar-button-text{color:#000000;font-size:15px;}.eckb-article-content-toolbar-button-container .eckb-toolbar-button-icon{color:#000000;font-size:20px;}.eckb-article-content-toolbar-button-container:hover{background-color:#ffffff;}.eckb-article-content-toolbar-button-container:hover .eckb-toolbar-button-text{color:#000000;}.eckb-article-content-toolbar-button-container:hover .eckb-toolbar-button-icon{color:#000000;}#eckb-article-content-header-row-2{margin-bottom:0px;}#eckb-article-content-header-row-2 .eckb-article-content-header-row-left-group,#eckb-article-content-header-row-2 .eckb-article-content-header-row-right-group{align-items:flex-end;}#eckb-article-content-footer .epkb-article-navigation-container a{background-color:#f7f7f7;color:#1e73be;}#eckb-article-content-footer .epkb-article-navigation-container a:hover{background-color:#dee3e5;color:#6d6d6d;}</style> </div> <div id="um_upload_single" style="display:none"></div> <div id="um_view_photo" style="display:none"> <a href="javascript:void(0);" data-action="um_remove_modal" class="um-modal-close" aria-label="Close view photo modal"> <i class="um-faicon-times"></i> </a> <div class="um-modal-body photo"> <div class="um-modal-photo"></div> </div> </div> <!--googleoff: all--><div id="cookie-law-info-bar" data-nosnippet="true"><span><div class="cli-bar-container cli-style-v2"><div class="cli-bar-message">Questo sito o gli strumenti terzi da questo utilizzati si avvalgono di cookie necessari al funzionamento ed utili alle finalità illustrate nella cookie policy. 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wpsc_el_reset_visible(); wpsc_el_reset_hidden(); } // Register functions to call on document ready function wpsc_document_ready() { } // after ticket reply function wpsc_after_ticket_reply(ticket_id) { } // after close ticket function wpsc_after_close_ticket(ticket_id) { wpsc_trigger_customer_survey(ticket_id,'dc946269b9'); } // after change create as function wpsc_after_change_create_as() { wpsc_get_create_as_customer_fields('cca8af2d16'); wpsc_edd_change_customer_orders('91c2e017a7'); wpsc_change_customer_usergroups( "75e50bb923" ); } </script> <style type="text/css"> .wpsc-modal .overlay, .wpsc-humbargar-overlay { z-index: 900000000; } .wpsc-modal .loader, .wpsc-modal .inner-container, .wpsc-humbargar-menu { z-index: 900000001; } .select2-container--open { z-index: 900000002; } .wpsc-header { background-color: #313042 !important; } .wpsc-menu-list { color: #fff; } .wpsc-shortcode-container { background-color: #fff !important; border: 1px solid #313042 !important; color: #2c3e50; } .wpsc-humbargar, .wpsc-humbargar-title { color: #fff !important; } .wpsc-humbargar-overlay { z-index: 900000000; } .wpsc-humbargar-menu { z-index: 900000001; background-color: #fff !important; } .wpsc-humbargar-menu-item:hover, .wpsc-humbargar-menu-item.active, .wpsc-setting-nav:hover, .wpsc-setting-nav.active { background-color: #313042 !important; } /* Ticket list */ .wpsc-search input { color: #8a8a8a !important; } .wpsc-ticket-list-tbl th { background-color: #2c3e50; color: #fff; } .wpsc-ticket-list-tbl tr:nth-child(even){ background-color: #f2f2f2; color: #2c3e50; } .wpsc-ticket-list-tbl tr:nth-child(odd){ background-color: #fff; color: #2c3e50; } .wpsc-ticket-list-tbl tbody tr:hover { background-color: #dfe4ea; color: #2c3e50; } /* Individual Ticket */ .wpsc-thread.reply, .wpsc-thread.reply h2 { color: #2c3e50; } .wpsc-thread.reply .thread-time, .wpsc-thread.reply .wpsc-thread-logs { color: #777777; } .wpsc-thread.reply .actions { color: #777777; } .wpsc-thread.note, .wpsc-thread.note h2 { color: #8e6600; } .wpsc-thread.note .email-address, .wpsc-thread.note .thread-time, .wpsc-thread.note .wpsc-thread-logs { color: #8e8d45; } .wpsc-thread.note .actions { color: #8e8d45; } .wpsc-thread.log .thread-body { color: #2c3e50; } .wpsc-widget-header { background-color: #fff8e5; color: #ff8f2b; } .wpsc-widget-header h2 { color: #ff8f2b; } .wpsc-widget-body { background-color: #f9f9f9; color: #2c3e50; } .wpsc-widget-body .info-list-item .info-label, .wpsc-lg-label { color: #777; } /* Input fields */ #wpsc-container input[type=text]:focus, #wpsc-container input[type=text], #wpsc-container input[type=password]:focus, #wpsc-container input[type=password], .wpsc-modal input[type=text]:focus, .wpsc-modal input[type=text], .wpsc-modal input[type=password]:focus, .wpsc-modal input[type=password], #wpsc-container select, #wpsc-container select:focus, .wpsc-modal select, .wpsc-modal select:focus, #wpsc-container textarea, #wpsc-container textarea:focus, .wpsc-modal textarea, .wpsc-modal textarea:focus, #wpsc-container .checkbox-container label:before, .wpsc-modal .checkbox-container label:before, #wpsc-container .radio-container label:before, .wpsc-modal .radio-container label:before { border: 1px solid #8a8a8a !important; color: #000 !important; } /* Buttons */ .wpsc-button.primary { border: 1px solid #313042 !important; background-color: #313042 !important; color: #fff !important; } .wpsc-button.secondary { border: 1px solid #313042 !important; background-color: #fff !important; color: #313042 !important; } /* Links */ .wpsc-link { color: #2271b1; } /* Modal popup */ .wpsc-modal-header { background-color: #fff8e5; color: #ff8f2b; } .wpsc-modal-body { background-color: #fff; color: #2c3e50; } .wpsc-modal-footer { background-color: #fff; } .wpsc-modal-body .info-label { color: #777; } /* Misc */ .wpsc-section-header, .wpsc-it-subject-container h2 { color: #2c3e50; } .wpsc-popover-menu-item:hover, .wpsc-ap-nav.active, .wpsc-ap-nav:hover { background-color: #313042; } /* Agent Collision */ .wpsc-ac-agent { color: #2c3e50; background-color: #e6e6e6; } /* Ticket tags */ .wpsc-add-ticket-tag { position: relative; display: flex; align-items: center; justify-content: center; width: 25px; height: 25px; color: #fff !important; background-color: #313042 !important; border: 1px solid #313042 !important; outline: none; border-radius: 5px; cursor: pointer; margin: 0px 0px 0px 3px; padding: 5px; box-sizing: border-box; } .wpsc-close-ticket-tag { position: relative; display: flex; align-items: center; justify-content: center; width: 25px; height: 25px; color: #313042 !important; background-color: #fff !important; border: 1px solid #313042 !important; outline: none; border-radius: 5px; cursor: pointer; margin: 0px 0px 0px 3px; padding: 5px; box-sizing: border-box; } .wpsc-ticket-tags-action { display: flex; margin: 5px 0px 10px 0px; flex-direction: row-reverse; } </style> <script> /** * Get canned reply */ function wpsc_get_canned_reply(nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_canned_reply', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Delete canned reply */ function wpsc_delete_canned_reply(id, nonce) { var flag = confirm( supportcandy.translations.confirm ); if ( ! flag) { return; } var data = { action: 'wpsc_delete_canned_reply', id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { wpsc_get_canned_reply(); } ); } /** * Add canned reply in reply and create ticket section * * @param {INT} id */ function wpsc_add_cr_text(id, nonce) { var data = { action: 'wpsc_add_cr_text', id, _ajax_nonce: nonce, is_editor: isWPSCEditor }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); const strippedString = res.replace( /(<([^>]+)>)/gi, "" ); txt.val( textAreaTxt.substring( 0, caretPos ) + strippedString + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Add new canned reply from */ function wpsc_it_add_new_canned_reply(nonce) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); var body = is_tinymce ? tinyMCE.activeEditor.getContent().trim() : jQuery( '.wpsc_textarea' ).val().trim(); if ( ! body) { return; } wpsc_show_modal(); var data = { action: 'wpsc_it_add_new_canned_reply', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Save new canned reply * * @returns */ function wpsc_it_set_new_canned_reply(el) { var form = jQuery( '.wpsc-frm-add-it-cr' )[0]; var dataform = new FormData( form ); var title = dataform.get( 'title' ).trim(); if ( ! title) { alert( supportcandy.translations.req_fields_missing ); return; } var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); var body = is_tinymce ? tinyMCE.activeEditor.getContent().trim() : jQuery( '.wpsc_textarea' ).val().trim(); if ( ! body) { alert( supportcandy.translations.req_fields_missing ); return; } dataform.append( 'body', body ); var category = dataform.getAll( 'category[]' ); if (category.length == 0) { alert( supportcandy.translations.req_fields_missing ); return; } jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { if (is_tinymce) { tinyMCE.activeEditor.setContent( '' ); } else { jQuery( '.wpsc_textarea' ).val( '' ); } wpsc_close_modal(); } ); } /** * Get edit EDD widget */ function wpsc_view_edd_order(ticket_id, payment_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_view_edd_order', ticket_id, payment_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * View more edd orders */ function wpsc_view_more_edd_orders(ticket_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_view_more_edd_orders', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * View edd order from all orders list */ function wpsc_view_edd_order_tbl(ticket_id, payment_id, nonce) { wpsc_close_modal(); setTimeout( function () { wpsc_view_edd_order( ticket_id, payment_id, nonce ); }, 500 ); } /** * Change customer orders in EDD Order custom fields while creating ticket create-as */ function wpsc_edd_change_customer_orders(nonce) { var curCustomer = jQuery( '.wpsc-create-ticket input.email' ).val().trim(); var data = { action: 'wpsc_edd_get_create_as_orders', email: curCustomer, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { jQuery.each( response, function (key, field) { var currentEl = jQuery( '.wpsc-tff.' + field.slug ); var nextEl = currentEl.next(); currentEl.remove(); nextEl.before( field.html ); } ); } ); } /** * Get purchase details of customer order * * @param {INT} ticket_id * @param {INT} order_id */ function wpsc_edd_customer_payment_details(customer_id, payment_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_edd_customer_payment_details', customer_id, payment_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Export tickets */ function wpsc_get_export_tickets(nonce) { var data = { action: 'wpsc_get_export_tickets', _ajax_nonce: nonce}; jQuery.post( supportcandy.ajax_url, data, function (res) { var obj = jQuery.parseJSON( res ); window.open( obj.url_to_export,'_blank' ); } ); } /** * Get basepress kb */ function wpsc_get_basepress_kb(nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_basepress_kb', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Get basepress kb insert link * * @param {INT} post_id */ function wpsc_basepress_kb_insert_link(post_id, nonce) { var data = { action: 'wpsc_basepress_kb_insert_link', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Basepress kb insert text * * @param {*} post_id */ function wpsc_basepress_kb_insert_text(post_id, nonce) { var data = { action: 'wpsc_basepress_kb_insert_text', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Get betterdocs kb */ function wpsc_get_betterdocs_kb(nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_betterdocs_kb', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Get betterdocs kb insert link * * @param {INT} post_id */ function wpsc_betterdocs_kb_insert_link(post_id, nonce) { var data = { action: 'wpsc_betterdocs_kb_insert_link', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Betterdocs kb insert text * * @param {*} post_id */ function wpsc_betterdocs_kb_insert_text(post_id, nonce) { var data = { action: 'wpsc_betterdocs_kb_insert_text', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Get bwl kb */ function wpsc_get_bwl_kb(nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_bwl_kb', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Get bwl kb insert link * * @param {INT} post_id */ function wpsc_bwl_kb_insert_link(post_id, nonce) { var data = { action: 'wpsc_bwl_kb_insert_link', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Bwl kb insert text * * @param {*} post_id */ function wpsc_bwl_kb_insert_text(post_id, nonce) { var data = { action: 'wpsc_bwl_kb_insert_text', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Get echo kb */ function wpsc_get_echo_kb(nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_echo_kb', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Get echo kb insert link * * @param {INT} post_id */ function wpsc_echo_kb_insert_link(post_id, nonce) { var data = { action: 'wpsc_echo_kb_insert_link', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Echo kb insert text * * @param {*} post_id */ function wpsc_echo_kb_insert_text(post_id, nonce) { var data = { action: 'wpsc_echo_kb_insert_text', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Get helpguru kb */ function wpsc_get_helpguru_kb(nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_helpguru_kb', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Get helpguru kb insert link * * @param {INT} post_id */ function wpsc_helpguru_kb_insert_link(post_id, nonce) { var data = { action: 'wpsc_helpguru_kb_insert_link', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Helpguru kb insert text * * @param {*} post_id */ function wpsc_helpguru_kb_insert_text(post_id, nonce) { var data = { action: 'wpsc_helpguru_kb_insert_text', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Get helpdesk kb */ function wpsc_get_helpdesk_kb(nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_helpdesk_kb', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Get helpdesk kb insert link * * @param {INT} post_id */ function wpsc_helpdesk_kb_insert_link(post_id, nonce) { var data = { action: 'wpsc_helpdesk_kb_insert_link', post_id, _ajax_nonce:nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Helpdesk kb insert text * * @param {*} post_id */ function wpsc_helpdesk_kb_insert_text(post_id, nonce) { var data = { action: 'wpsc_helpdesk_kb_insert_text', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Get pressapp kb */ function wpsc_get_pressapp_kb(nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_pressapp_kb', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Get pressapp kb insert link * * @param {INT} post_id */ function wpsc_pressapp_kb_insert_link(post_id, nonce) { var data = { action: 'wpsc_pressapp_kb_insert_link', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Pressapp kb insert text * * @param {*} post_id */ function wpsc_pressapp_kb_insert_text(post_id, nonce) { var data = { action: 'wpsc_pressapp_kb_insert_text', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Get wp kb */ function wpsc_get_wp_kb(nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_wp_kb', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Get wp kb insert link * * @param {INT} post_id */ function wpsc_wp_kb_insert_link(post_id, nonce) { var data = { action: 'wpsc_wp_kb_insert_link', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * WP kb insert text * * @param {*} post_id */ function wpsc_wp_kb_insert_text(post_id, nonce){ var data = { action: 'wpsc_wp_kb_insert_text', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Print ticket */ function wpsc_print_ticket(ticket_id, nonce) { window.open( supportcandy.home_url + '?action=wpsc_downlaod_pdf&ticket_id=' + ticket_id + '&_ajax_nonce=' + nonce ); } // Report public JS. /** * Change rating on shortcode page */ function wpsc_change_sf_rating(el) { var id = jQuery( el ).parent().data( 'id' ); jQuery( '.wpsc-rating-item' ).removeClass( 'active' ); jQuery( el ).parent().addClass( "active" ); jQuery( "#rating" ).val( id ); } /** * Set additional feedback for ticket shortcode */ function wpsc_set_sf_add_feedback(el) { var form = jQuery( '.wpsc-frm-add-feedback' )[0]; var dataform = new FormData( form ); if ( !jQuery('#wpsc-sf-ratings .active').length ) { alert( supportcandy.translations.req_rating ); return; } jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { jQuery( '.wpsc-frm-add-feedback' ).html( res.msg ); } ); } /** * Get rating modal UI */ function wpsc_it_get_edit_rating(ticket_id, nonce, isTrigger = false) { wpsc_show_modal(); var data = { action: 'wpsc_it_get_edit_rating', ticket_id, isTrigger: isTrigger ? 1 : 0, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Update rating * * @param {*} el */ function wpsc_it_set_edit_rating(el, ticket_id, isTrigger) { var form = jQuery( '.wpsc-frm-add-feedback' )[0]; var dataform = new FormData( form ); if ( !jQuery('#wpsc-sf-ratings .active').length ) { alert( supportcandy.translations.req_rating ); return; } jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { wpsc_close_modal(); if ( ! isTrigger) { wpsc_get_individual_ticket( ticket_id ); } wpsc_run_ajax_background_process(); } ); } /** * Trigger edit rating widget when customer close ticket */ function wpsc_trigger_customer_survey(ticket_id, nonce) { const data = { action: 'wpsc_trigger_customer_survey', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { if (response.trigger) { wpsc_it_get_edit_rating( response.ticket_id, nonce, true ); } } ); } /** * Schedule current ticket */ function wpsc_it_get_schedule_ticket(ticket_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_it_get_schedule_ticket', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); wpsc_show_modal_inner_container(); } ); } /** * Set schedule ticket from an individual ticket */ function wpsc_it_set_schedule_ticket(el) { if (wpsc_is_description_text()) { if ( confirm( supportcandy.translations.warning_message )) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce && tinymce.get( 'description' )) { var description = tinyMCE.get( 'description' ).setContent( '' ); } else { var description = jQuery( '#description' ).val( '' ); } ticket_id = jQuery('#wpsc-current-ticket').val(); wpsc_clear_saved_draft_reply( ticket_id ); } else { return } } var form = jQuery( 'form.wpsc-it-schedule' )[0]; var dataform = new FormData( form ); jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); var btnText = jQuery( el ).text().trim(); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (response) { wpsc_close_modal(); } ).fail( function (xhr) { var response = JSON.parse( xhr.responseText ); alert( response.data ); jQuery( el ).text( btnText ); jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', false ); } ); } /** * View sla log */ function wpsc_view_sla_logs(ticket_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_view_sla_logs', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Refresh timer widget */ function wpsc_it_refresh_timer(ticket_id) { jQuery( '.wpsc-it-tw-body' ).html( supportcandy.loader_html ); var data = { action: 'wpsc_it_refresh_timer', ticket_id }; jQuery.post( supportcandy.ajax_url, data, function (res) { jQuery( '.wpsc-it-tw-body' ).html( res ); } ); } /** * Start timer */ function wpsc_start_timer(ticket_id, _ajax_nonce) { jQuery( '.wpsc-it-tw-body' ).html( supportcandy.loader_html ); var data = { action: 'wpsc_start_timer', ticket_id, _ajax_nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { jQuery( '.wpsc-it-tw-body' ).html( res ); } ); } /** * Pause timer */ function wpsc_pause_timer(ticket_id, _ajax_nonce) { jQuery( '.wpsc-it-tw-body' ).html( supportcandy.loader_html ); var data = { action: 'wpsc_pause_timer', ticket_id, _ajax_nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { jQuery( '.wpsc-it-tw-body' ).html( res ); } ); } /** * Resume timer */ function wpsc_resume_timer(ticket_id, _ajax_nonce) { jQuery( '.wpsc-it-tw-body' ).html( supportcandy.loader_html ); var data = { action: 'wpsc_resume_timer', ticket_id, _ajax_nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { jQuery( '.wpsc-it-tw-body' ).html( res ); } ); } /** * Stop timer */ function wpsc_stop_timer(ticket_id, _ajax_nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_stop_timer', ticket_id, _ajax_nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Stop timer and add log */ function wpsc_set_stop_timer(el) { var form = jQuery( '.wpsc-frm-add-log' )[0]; var dataform = new FormData( form ); var time_spent = dataform.get( 'time_spent' ); var date_started = dataform.get( 'date_started' ); var ticket_id = dataform.get( 'ticket_id' ); if ( ! (time_spent && date_started)) { alert( supportcandy.translations.req_fields_missing ); return; } var pattern = /^(\d+d)?\s*(\d+h)?\s*(\d+m)?$/; if (!pattern.test(time_spent)) { alert(supportcandy.translations.invalid_timer_format); return; } jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { wpsc_close_modal(); wpsc_it_refresh_timer( ticket_id ); } ); } /** * Delete timer log */ function wpsc_delete_log(log_id, ticket_id, nonce) { if ( ! confirm( supportcandy.translations.confirm )) { return; } var data = { action: 'wpsc_delete_timer_log', ticket_id, log_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { wpsc_close_modal(); wpsc_it_refresh_timer( ticket_id ); } ); } /** * New timer log */ function wpsc_add_new_timer_log(ticket_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_add_new_timer_log', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Set new timer log */ function wpsc_set_new_log_timer(el) { var form = jQuery( '.wpsc-frm-add-new-log' )[0]; var dataform = new FormData( form ); var time_spent = dataform.get( 'time_spent' ); var date_started = dataform.get( 'date_started' ); var ticket_id = dataform.get( 'ticket_id' ); if ( ! (time_spent && date_started)) { alert( supportcandy.translations.req_fields_missing ); return; } var pattern = /^(\d+d)?\s*(\d+h)?\s*(\d+m)?$/; if (!pattern.test(time_spent)) { alert(supportcandy.translations.invalid_timer_format); return; } jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { wpsc_close_modal(); wpsc_it_refresh_timer( ticket_id ); } ); } /** * View timer log */ function wpsc_view_timer_logs(ticket_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_view_timer_logs', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Get edit timer log */ function wpsc_get_edit_timer_log(ticket_id, log_id, nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_edit_timer_log', ticket_id, log_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Set edit timer log */ function wpsc_set_edit_timer_log(el) { var form = jQuery( '.wpsc-frm-edit-log' )[0]; var dataform = new FormData( form ); var time_spent = dataform.get( 'time_spent' ); var date_started = dataform.get( 'date_started' ); var ticket_id = dataform.get( 'ticket_id' ); if ( ! (time_spent && date_started)) { alert( supportcandy.translations.req_fields_missing ); return; } var pattern = /^(\d+d)?\s*(\d+h)?\s*(\d+m)?$/; if (!pattern.test(time_spent)) { alert(supportcandy.translations.invalid_timer_format); return; } jQuery( '.wpsc-modal-footer button' ).attr( 'disabled', true ); jQuery( el ).text( supportcandy.translations.please_wait ); jQuery.ajax( { url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false } ).done( function (res) { wpsc_close_modal(); wpsc_it_refresh_timer( ticket_id ); } ); } /** * Get total time spent by customer on tickets */ function wpsc_get_total_time_spent(el, ticket_id) { wpsc_show_modal(); var data = { action: 'wpsc_get_total_time_spent', ticket_id }; jQuery.post( supportcandy.ajax_url, data, function (response) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Reset timer */ function wpsc_reset_timer(ticket_id, nonce) { if ( ! confirm( supportcandy.translations.confirm )) { return; } var data = { action: 'wpsc_reset_timer', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { wpsc_close_modal(); wpsc_it_refresh_timer( ticket_id ); } ); } /** * Get ultimate faq */ function wpsc_get_ultimate_faq(nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_ultimate_faq', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Get ultimate faq insert link * * @param {INT} post_id */ function wpsc_ultimate_faq_insert_link(post_id, nonce) { var data = { action: 'wpsc_ultimate_faq_insert_link', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Ultimate faq insert text * * @param {*} post_id */ function wpsc_ultimate_faq_insert_text(post_id, nonce) { var data = { action: 'wpsc_ultimate_faq_insert_text', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Get acronix faq */ function wpsc_get_acronix_faq(nonce) { wpsc_show_modal(); var data = { action: 'wpsc_get_acronix_faq', _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { // Set to modal. jQuery( '.wpsc-modal-header' ).text( res.title ); jQuery( '.wpsc-modal-body' ).html( res.body ); jQuery( '.wpsc-modal-footer' ).html( res.footer ); // Display modal. wpsc_show_modal_inner_container(); } ); } /** * Get acronix faq insert link * * @param {INT} post_id */ function wpsc_acronix_faq_insert_link(post_id, nonce) { var data = { action: 'wpsc_acronix_faq_insert_link', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Acronix faq insert text * * @param {*} post_id */ function wpsc_acronix_faq_insert_text(post_id, nonce) { var data = { action: 'wpsc_acronix_faq_insert_text', post_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && ! tinyMCE.activeEditor.isHidden(); if (is_tinymce) { tinymce.activeEditor.execCommand( 'mceInsertContent', false, res ); } else { var txt = jQuery( ".wpsc_textarea" ); var caretPos = txt[0].selectionStart; var textAreaTxt = txt.val(); txt.val( textAreaTxt.substring( 0, caretPos ) + res + textAreaTxt.substring( caretPos ) ); } wpsc_close_modal(); } ); } /** * Change customer usergroups while creating ticket create-as */ function wpsc_change_customer_usergroups(nonce) { var curCustomer = jQuery( '.wpsc-create-ticket input.email' ).val().trim(); let isFieldExists = jQuery('.wpsc-tff.usergroups').length ? true : false; if ( isFieldExists ) { jQuery('.wpsc-tff.usergroups').removeClass('wpsc-hidden').removeClass('wpsc-visible').addClass('wpsc-hidden'); let el = jQuery('.wpsc-tff.usergroups').find('select').first(); el.empty(); } var data = { action: 'wpsc_get_create_as_usergroups', email: curCustomer, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (res) { jQuery( '#wpsc-usergroups' ).val( res.auto_fill ); let selectedState = res.auto_fill ? true : false; if ( isFieldExists && res.has_usergroups && ! res.auto_assign && res.allow_customer_modify ) { let el = jQuery('.wpsc-tff.usergroups').find('select').first(); el.empty(); res.options.forEach( usergroup => { el.append( new Option( usergroup.value, usergroup.index, false, selectedState ) ); }); jQuery('.wpsc-tff.usergroups').removeClass('wpsc-hidden').addClass('wpsc-visible'); } wpsc_check_tff_visibility(); } ); } /** * Change (modify) usergroups * @param {*} el */ function wpsc_change_usergroups(el) { let value = jQuery(el).val(); jQuery( '#wpsc-usergroups' ).val( value.join('|') ); wpsc_check_tff_visibility(); } /** * Get usergroup view member */ function wpsc_ug_members_info( ug_id, ticket_id, nonce ) { wpsc_show_modal(); var data = { action: 'wpsc_ug_members_info', ug_id, ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); wpsc_show_modal_inner_container(); } ); } /** * Get usergroup view details */ function wpsc_ug_view_details( ug_id, ticket_id, nonce ) { wpsc_show_modal(); var data = { action: 'wpsc_ug_view_details', ug_id, ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); wpsc_show_modal_inner_container(); } ); } /** * Get usergroup view details */ function wpsc_ug_all_tickets( ug_id, ticket_id, nonce ) { wpsc_show_modal(); var data = { action: 'wpsc_ug_all_tickets', ug_id, ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); wpsc_show_modal_inner_container(); } ); } /** * Get edit ticket usergroups * @param {*} ticket_id * @param {*} nonce */ function wpsc_it_get_edit_ug( ticket_id, nonce ) { wpsc_show_modal(); var data = { action: 'wpsc_it_get_edit_ug', ticket_id, _ajax_nonce: nonce }; jQuery.post( supportcandy.ajax_url, data, function (response) { jQuery( '.wpsc-modal-header' ).text( response.title ); jQuery( '.wpsc-modal-body' ).html( response.body ); jQuery( '.wpsc-modal-footer' ).html( response.footer ); wpsc_show_modal_inner_container(); } ); } /** * Set edit ticket usergroups * @param {*} el * @param {*} ticket_id * @param {*} uniqueId */ function wpsc_it_set_edit_ug( el, ticket_id, uniqueId ) { if ( wpsc_is_description_text() ) { if ( confirm( supportcandy.translations.warning_message ) ) { wpsc_clear_saved_draft_reply( ticket_id ); 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